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Faq

Faq

Questions and Answers

Welcome to the questions and answers section of the florist Madlen Flowers. We hope you will find answers to your questions here.

Welcome to the questions and answers section of the florist Madlen Flowers. We hope you will find answers to your questions here.

Where do we send flowers?

We deliver orders from our catalog in Katowice and the surrounding area.


What time do we deliver orders?

We provide the delivery service from Monday to Saturday, according to the following hourly intervals:

Monday to Friday:
9.00 – 14.00
14.00 – 18.00

On Saturdays:
9.00 – 15.00

We make deliveries on request at designated time intervals, deliveries for a specific hour are only and exclusively in the case of deliveries to a funeral ceremony to a church, chapel or cemetery.

During holidays, such as Valentine’s Day, Women’s Day, Mother’s Day – we carry out activities without time limits from 8:00 to 20:00.


What are the shipping costs?

Delivery in Katowice – PLN 25

Neighboring cities up to 15 km from ul. Francuska 59 in Katowice – PLN 30

Cities of the Silesian agglomeration from 15 km to 25 km from ul. Francuska 59 in Katowice – PLN 35

Cities of the Silesian agglomeration from 25 km from ul. Francuska 59 in Katowice – PLN 45

Pickup at a flower shop – PLN 0


What happens when the courier does not find anyone there?

As part of the delivery service, we guarantee one delivery. Please select the appropriate delivery time range within which we will be able to deliver your order. It is necessary to provide the correct contact number for the recipient and the sender. If the courier does not find anyone there, we try to contact you by phone, and then the information will be forwarded to the sender. If the flowers are not delivered, the parcel will be returned to the Madlen Flowers stationary store , where it will be left for collection in person. At the customer’s request, an attempt may be made to redelivery for an additional fee.


Can I place an individual order?

We offer an additional option to place individual orders. We offer telephone contact at +48 577 974 279   or by e-mail at kontakt@madlen.pl . After agreeing the details of the order, you will be provided with all information regarding payment and delivery options. Attention! The minimum order is PLN 79 plus delivery costs .


How to care for flowers?

Bouquet of flowers

Flowers in a bouquet – after delivery, cut the tips, e.g. with sharp scissors, and then put them in a vase with fresh, cold water. It is best to change the water every day, then the flowers will stay fresh for the longest time. It is important that the vase is kept very clean. The use of cut flower food is recommended.

Flower arrangements

Flowers in a Flowerbox composition or in baskets are placed in a floristic sponge with access to water. However, it should be noted that with a large number of flowers in the composition, the water can be quickly “drunk” by the flowers. In this case, you should gently widen the flowers every day and pour a slow stream over the sponge, we suggest about half a glass of water. Depending on the size of the composition.

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